At Midhila Craft House, every product is carefully inspected before dispatch. As many of our products are handcrafted and delicate, we have established the following return and refund policy.
Eligible Returns
Returns are accepted only if:
- You receive a damaged product.
- You receive the wrong item.
- The product has a manufacturing defect.
- The product is significantly different from what was ordered.
Return Request
Please notify us within 48 hours of delivery by contacting us via phone or email.
Your request should include:
- Order number
- Clear photographs of the product
- Images of the packaging
- Description of the issue
Non-Returnable Items
Returns will not be accepted for:
- Products damaged after delivery.
- Minor variations in colour, texture, or finish due to handcrafted nature.
- Products without original packaging.
- Products returned without prior approval.
- Change of mind or incorrect product selection by the customer.
Refund Process
After receiving and inspecting the returned product:
- Approved refunds will be processed to the original payment method.
- Refunds are generally completed within 5–10 business days, depending on the payment provider.
Replacement
Where possible, we may provide a replacement instead of a refund.
If the product is unavailable, an appropriate refund will be issued.
Contact Us
Midhila Craft House
Opposite Vyjayanthi Shopping Complex
East Nada, Guruvayur
Kerala – 680101
