Privacy Policy

Welcome to our Midhila Craft House . Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit our website or purchase products from us.

When you interact with our website, we may collect:

• Full name
• Email address
• Mobile number
• Billing and shipping address
• Payment information (processed securely through payment gateways; we do not store card details)
• Order history
• Device information, browser type, and IP address
• Cookies and website usage data

We use your information to:

• Process and deliver your orders
• Provide customer support
• Send order confirmations and shipping updates
• Improve our website and customer experience
• Prevent fraud and maintain website security
• Send promotional emails and offers (only when you choose to receive them)

All online payments are processed through trusted and secure payment gateway providers. We do not store your debit card, credit card, or banking information on our servers.

Our website uses cookies to improve browsing experience, remember your preferences, analyze website traffic, and enhance website performance. You may disable cookies through your browser settings, although some website features may not function properly.

We never sell or rent your personal information.

Your information may be shared only with trusted service providers such as:

• Payment gateway providers
• Shipping and logistics partners
• Technology and website service providers
• Government authorities where required by law

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

You may contact us to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data where legally permitted
• Unsubscribe from promotional communications

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.